Jennifer Xiao is an extremely talented, funny, cool, smart, professional, hard working, humble, and award winning freelance illustrator. She designs and illustrates all of the merchandise that you can buy here.
For wholesale inquiries or shop/order questions: email@example.com
Can I return or exchange my order?
Yes but shipping costs must be covered by you.
Why haven't I received my package?
Check your email for your tracking info and double check your mailbox if it says the package has been delivered. If it's been a strangely long amount of time since you've placed your order then email me and I'll look into it.
Why am I being asked to pay extra fees in order to get my package?
International orders are subject to your country's tax and duty fees. These are outside of my control and you have to pay them in order to receive your package.
Do you accept orders placed outside of the US?
Yes! International shipping is just ridiculously expensive which I wish I could control, but for some reason the powers at be refuse to listen to me.
How long will it take to receive my order?
It can take 1-5 days for me to ship out the order. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.