About/FAQ

Jennifer Xiao is an extremely talented, funny, cool, smart, professional, hard working, humble, and award winning freelance illustrator. She designs and illustrates all of the merchandise that you can buy here. 

FAQ

Can I return or exchange my order? 
Yes but shipping costs must be covered by you. 

Why haven't I received my package?
Check your email for your tracking info and double check your mailbox if it says the package has been delivered. Sometimes USPS will mark a package as delivered a day before it's actually delivered. If it's been a strangely long amount of time since you've placed your order then contact me and I'll look into it. 

When are you restocking ___?
If an item is out of stock you can sign up for an email alert when it is restocked on the product page. You can also follow my instagram (and watch my stories on there) for the most recent alerts about any restocks. Some items are not restocked. 

Do you accept orders placed outside of the US?
Due to significant USPS delays, I am currently not shipping internationally (except for Canada and Mexico). 

Why am I being asked to pay extra fees in order to get my package?
International orders are subject to your country's tax and duty fees. These are outside of my control and you have to pay them in order to receive your package.
 
How long will it take to receive my order?
It can take 1-5 days for me to ship out the order. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. Due to COVID-19, some orders may be delayed up to one month.